Existing customers

Christmas light maintenance request

Tell us what changed in the display. The address, exact location of the issue, and a clear photo help the service crew prepare.

A quick check before submitting

The form should take about two minutes

Confirm the outdoor outlet or GFCI has not tripped.
Check whether the timer display is on and whether the current time looks correct.
Note whether one bulb, one section, or the whole display is affected.
Take a photo from far enough away to show where the issue is on the property.

Do not climb or handle installed wiring.

If the issue is above reach or near damaged electrical equipment, leave it in place and describe it in the request.

Open the timer help page

After you submit

Maintenance within two business days

We provide maintenance service within two business days. Business days are Monday through Friday; weekends do not count. Requests received after business hours are counted from the next business day.

Tell us about locked gates, pets, alarm instructions, parking limits, or times when the property cannot be accessed. If conditions change after the request is sent, call 980-414-8200.